Terms and conditions in force
TERMS AND CONDITIONS OF SALE (CGV)
In order to benefit from the services offered by our campsite, we ask you to read the following terms and conditions carefully. These conditions govern the sale of holidays and are valid at the time the order is placed. Booking a stay implies full acceptance of our terms and conditions.
Provider contact details: CAMPING LE ROUSSILLONNAIS, Régie municipale, registration (RCS): 216 600 080, Boulevard de la Mer, 66700 Argelès-sur-Mer, 04 68 81 10 42,
camping@ville-argelessurmer.fr,
DEFINITIONS :
ORDER or RESERVATION or RENTAL: Purchase of Services.
SERVICES: seasonal rental of “tourism” accommodation or bare pitches.
ACCOMMODATION: Tents, caravans, mobile leisure homes and light leisure dwellings.
- SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitches on the Le Roussillonnais campsite, operated by the Régie municipale (“the Service Provider”) to non-professional customers (“the Customers” or “the Customer”), on its website www.leroussillonnais.com or by telephone, post or electronic mail (e-mail), or in a place where the Service Provider markets services.
The main characteristics of the services are presented on the www.leroussillonnais.com website or on paper or electronic media in the case of bookings made by means other than a remote order.
It is the Customer’s responsibility to familiarize himself/herself with these terms and conditions before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.
These General Terms and Conditions of Sale are accessible at all times on the website and shall prevail, where applicable, over any other version or any other contractual document. The version applicable to the Customer is that in force on the website or communicated by the Service Provider on the date the Order is placed by the Customer.
In the absence of proof to the contrary, the data recorded in the Service Provider’s computer system constitutes proof of all transactions concluded with the Customer.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the customer has the right to access, rectify and, if the processing is not essential to the execution of the order and the stay as well as their consequences, to oppose, at any time, all his personal data by writing, by post and with proof of identity, to: dpo.argelessurmer@lg-partenaires.fr
The Customer declares that he/she has read these General Terms and Conditions of Sale and has accepted them either by ticking the appropriate box before completing the online Order procedure, or by accepting the general terms and conditions of use of the www.leroussillonnais.com website, or, in the case of offline bookings, by any other appropriate means.
- RESERVATIONS
We cannot accept reservation requests from minors who are not accompanied by their legal representatives (art.389 of the French Civil Code).
The Customer selects on the website or provides information on any document sent by the Service Provider the services he wishes to order, according to the following procedures:
- Either on the campsite’s online booking site or on the sites of its partners, by choosing the rental of your choice and the options of your choice.
- Either directly at the campsite, by telephone, post or e-mail.
His request is then translated into a draft order which is sent to him by e-mail, post or directly to the campsite.
It is the Customer’s responsibility to check the accuracy of the Order and to notify the Supplier immediately of any errors. The Order will only be considered definitive after confirmation of acceptance of the Order has been sent to the Customer by the Service Provider, or by signature of the contract (in the case of reservations made directly at the premises where the Service Provider markets its services) and payment of the deposit.
Any contract not returned within 5 working days will be considered accepted by the customer (for all bookings by post).
Any Order placed on the www.leroussillonnais.com website constitutes the formation of a distance contract between the Customer and the Service Provider.
All orders are personal and cannot be transferred without the agreement of the campsite management.
- RATES
The Services offered by the Service Provider are provided at the prices in force on the website www.leroussillonnais.com, or on any information medium of the Service Provider, when the order is placed by the Customer. Prices are quoted in Euros, exclusive of VAT.
Rates take into account any discounts granted by the Service Provider, exclusively at the time of booking, on the www.leroussillonnais.com website or in any other information or communication medium.
These prices are firm and non-revisable during their period of validity, as indicated on the www.leroussillonnais.com website, in the e-mail or in the written proposal sent to the Customer. Beyond this validity period, the offer is null and void and the Service Provider is no longer bound by the prices.
A pro forma invoice is drawn up by the Vendor and given to the Customer at the latest at the time of payment of the balance of the price (preferably by dematerialized means). For all stays carried out directly at the counter, the pro forma invoice is issued on request, and a final invoice is sent by e-mail (or printed on request once the stay is over).
3.1. TAXE DE SÉJOUR
The tourist tax, collected on behalf of the commune/communauté de communes, is not included in the rates. Its amount is determined per person and per day according to the current tariff. It must be paid when paying for the service, and is shown separately on the bill.
3.2. FRAIS DE DOSSIER
The campsite charges an administration fee of €30 for stays of at least one week and €15 for short stays (less than a week).
The booking fee is waived for online bookings made by the customer and for “walk-in” bookings.
3.3. FRAIS DE RESERVATION POUR EMPLACEMENT OU HEBERGEMENT SPECIFIQUE
Only possible for stays of at least one week and subject to availability, customers can choose their pitch or mobile home, subject to specific constraints, according to the following scale:
- 50 € per pitch and per stay, only available for week stays
- 70 € per rental and per stay, only available for week stays
- TERMS OFPAYMENT
4.1 OPTION
An option (pre-booking) may be placed pending payment. This option will be valid for 7 working days (if stay D+ 31) or 48 hours (if stay – D-31), after which it will be automatically cancelled.
A deposit corresponding to 30% of the total price of the holiday ordered is required when the order is placed by the customer. It must be paid on receipt of the final rental contract. It will be deducted from the total amount of the order. No reservation can be taken into account without payment of the deposit.
Please note that after 30 days, it is no longer possible to pay only a deposit, but the full amount of the order must be paid.
4.3. SOLDE
The balance of the stay must be paid in full at least 30 days before the date of arrival. Your booking becomes final on the 30th day before your arrival. Camping le Roussillonnais’ commitment becomes definitive as soon as we send you a booking confirmation. All collection costs will be charged to the customer.
Any balance not paid within the allotted time will result in the cancellation of the stay and the loss of any payment already made.
4.4. TYPE DE PAIEMENTS
Payments made by the Customer shall not be considered final until actual receipt of the sums due by the Service Provider.
For all reservations, whether by telephone, internet or live, payment can be made by :
– Bank cheques (not accepted on D-30 or on the day of arrival)
– Bank or credit card
– ANCV vacation vouchers
– Species
– Bank transfer to the following account: IBAN: FR76 1007 1660 0000 0020 0773 356 – BIC: TRPUFRP1 (not accepted on D-10 or on the day of arrival)
- INSURANCE, CANCELLATION AND CHANGE
5.1. INSURANCE
Camping le Roussillonnais recommends that customers take out holiday cancellation insurance with the service provider of their choice. The campsite offers each customer, without any obligation, the option of taking out “CAMPEZ COUVERT” insurance with the insurer GRITCHEN AFFINITY.
This insurance can only be taken out at the time of booking. Once the deposit has been paid, the insurance cannot be taken out.
5.2. ANNULATION ET MODIFICATION
– All cancellations made up to 31 days before the arrival date are free of charge and will result in a refund of the sums paid, excluding a 35 € handling and administration fee.
– Cancellations made 30 days or more before the arrival date will result in the total loss of all sums paid.
– All requests for changes made up to 31 days before the arrival date are free of charge.
– All requests for changes made 30 days or more before the date of arrival are subject to approval by Le Roussillonnais and will incur processing and administration costs. They may also be refused, in which case all monies paid will be forfeited.
– No discount will be granted for late arrivals, early departures or changes in the number of people, or changes in the type of mobile home within 31 days (whether for all or part of the planned stay).
- PROVISION OF SERVICES
6.1. MISE A DISPOSITION ET UTILISATION DES PRESTATIONS
Subject to any incident that may delay the cleaning service between two stays and without this delay giving rise to any right to compensation:
– The accommodation may be occupied from 4 p.m. on the day of arrival and must be vacated by 10 a.m. on the day of departure. No accommodation can be guaranteed before or by 4 p.m. Keys can be collected from 4 p.m. until reception closes.
– The pitch may be occupied from 2 p.m. on the day of arrival and must be vacated by 12 p.m. on the day of departure.
– Accommodation and pitches are designed for a specific number of occupants and may not be occupied by a greater number of people.
– Tents are not permitted on rental plots.
– Accommodation and pitches must be returned in the same state of cleanliness as on delivery. Failing this, the tenant will be required to pay a flat-rate cleaning fee of €50 to €100, depending on the type of accommodation. Any damage to the accommodation or its accessories will be repaired immediately at the tenant’s expense. The inventory at the end of the rental period must be exactly the same as at the beginning. For rental properties, the inventory on arrival is carried out by the customer. The customer has 24 hours to report any discrepancies on receipt. If you notice any non-conformity with the housekeeping service in your accommodation, please report it immediately to reception, who will immediately send an agent to rectify the anomaly.
Any delay in releasing the accommodation or pitch will result in the invoicing of an additional night’s stay.
6.2. DÉPÔT DE GARANTIE
For accommodation rentals, a first deposit of 300 € per accommodation and a second corresponding to the cleaning fee is required from the customer on the day the keys are handed over, and is returned to the customer after departure and a check by our teams, subject to deduction of any repair costs.
This guarantee does not constitute a limit of liability.
The accommodation and pitches are intended for a specific number of occupants and may under no circumstances be occupied by a greater number of people. The person responsible for the contract must be of legal age on the day of occupancy. All visitors must be declared to reception before entering the campsite. Wearing a bracelet is mandatory.
6.4 DESCRIPTION :
The information contained in the welcome booklet, presentation photos, descriptions, activities, leisure activities, services and operating dates are provided for information purposes only and are not contractually binding. Some facilities or equipment may not be available. It may happen that certain activities and facilities offered by the campsite and indicated in the description are cancelled, particularly for climatic reasons or in cases of force majeure, or do not operate in the early or late season. In such cases, the campsite cannot be held responsible.
- CUSTOMER OBLIGATIONS
7.1. ASSURANCE RESPONSABILITE CIVILE
Customers staying on a pitch or in accommodation must be covered by third-party liability insurance. A certificate of insurance may be requested from the customer before the start of the service.
7.2. ANIMALS
Pets (tattooed, vaccinated, with papers, maximum 2 on pitches and only one in rental accommodation) are accepted, under the responsibility of their owners, at the price in force with the Provider. They must be declared no later than the day of arrival, and the vaccination certificate must be in the customer’s possession and presented to reception on the day of arrival. 1st and 2nd category dogs are prohibited. Dogs must be kept on a leash at all times, and their faeces must be picked up by their owners.
7.3. RÈGLEMENT INTÉRIEUR
Rules and regulations are posted at the entrance to the establishment and at reception. Customers are required to read and respect these rules. They are available on request.
- SERVICE PROVIDER’S OBLIGATIONS – WARRANTY
The Service Provider guarantees the Customer, in accordance with legal provisions and without additional payment, against any lack of conformity or latent defect resulting from a design or manufacturing defect in the Services ordered.
In order to assert his rights, the Customer must inform the Provider, directly at the campsite reception desk, of the existence of any defects or lack of conformity within a maximum period of 24 hours from the provision of the Services. The Provider will rectify or have rectified (as far as possible) the services deemed defective as soon as possible.
The Provider’s guarantee is limited to the reimbursement of services actually paid for by the customer. The Service Provider shall not be held responsible or liable for any delay or non-performance resulting from the occurrence of a case of force majeure as usually recognized by French case law.
The services provided through the Provider’s website www.leroussillonnais.com comply with the regulations in force in France.
- RIGHT OF WITHDRAWAL
Activities relating to the organization and sale of holidays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of article L221-28 of the French Consumer Code.
- PROTECTION OF PERSONAL DATA
The Service Provider, the writer of the present document, implements personal data processing whose legal basis is :
● Or the legitimate interest pursued by the Service Provider when it pursues the following purposes :
– prospecting
– customer and prospect relationship management,
– organizing, registering for and inviting to the Service Provider’s events,
– processing, execution, prospecting, production, management and follow-up of customer requests and files,
– drafting deeds on behalf of clients.
● or to comply with legal and regulatory obligations when it implements processing for the purpose of :
– the prevention of money laundering and the financing of terrorism, and the fight against corruption,
– billing,
– accounting.
The Service Provider retains data only for as long as is necessary for the operations for which it was collected and in compliance with current regulations.
In this respect, customer data is kept for the duration of the contractual relationship, plus 3 years for promotional and canvassing purposes, without prejudice to retention obligations or limitation periods.
With regard to the prevention of money laundering and the financing of terrorism, data is kept for 5 years after the end of relations with the Service Provider. For accounting purposes, data is kept for 10 years from the end of the financial year.
Prospective customers’ data is kept for a period of 3 years if they have not participated in or registered for any of the Service Provider’s events.
The data processed is intended for authorized personnel of the Service Provider.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, rectify, query, limit, port or delete data concerning them.
Data subjects also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data whose legal basis is the legitimate interest of the Service Provider, as well as the right to object to commercial canvassing.
They also have the right to define general and specific directives defining the manner in which they intend the above-mentioned rights to be exercised after their death.
- by e-mail to the following address: camping@ville-argelessurmer.fr
- or by post to the following address: Camping le Roussillonnais, Boulevard de la Mer, 66700 Argelès-sur-Mer with a copy of a signed identity document.
Data subjects have the right to lodge a complaint with the CNIL.
- INTELLECTUAL PROPERTY
Website content www.leroussillonnais.com is the property of the Service Provider and its partners and is protected by French and international intellectual property laws.
Any reproduction, distribution or use of this content, in whole or in part, is strictly prohibited and may constitute an infringement of copyright.
In addition, the Service Provider retains ownership of all intellectual property rights to photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the Customer’s request) with a view to providing the Services to the Customer. The Customer is therefore prohibited from reproducing or exploiting said studies, drawings, models, prototypes, etc., without the express prior written authorization of the Service Provider, which may be conditional upon payment of a fee.
The same applies to names, logos or, more generally, any graphic representation or text belonging to or used and distributed by the Service Provider.
- APPLICABLE LAW – LANGUAGE
These General Terms and Conditions of Sale and the operations arising from them are governed by and subject to French law.
These General Terms and Conditions of Sale are written in French. In the event of translation into one or more foreign languages, the French text shall prevail in the event of dispute.
- DISPUTES
All disputes arising from the execution of the present general terms and conditions of sale shall be submitted by mutual agreement to the competent courts under the conditions of common law. Prior to any referral to the courts, the parties will have tried by all means at their disposal to put an end to the dispute between them in an amicable manner.
The Customer is hereby informed that, in the event of a dispute, he/she may have recourse to a conventional mediation procedure or to any other alternative dispute resolution method.
In particular, he can have free recourse to the Consumer Mediator: consult us.
- PRE-CONTRACTUAL INFORMATION – CUSTOMER ACCEPTANCE
The Customer acknowledges having been informed, prior to placing his/her Order, in a legible and comprehensible manner, of the present General Terms and Conditions of Sale and of all the information and details referred to in articles L 111-1 to L111-7 of the French Consumer Code, in addition to the information required in application of the decree of October 22, 2008 relating to prior consumer information on the characteristics of rental accommodation in open-air hotels and in particular :
- The essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
- The price of Services and ancillary costs ;
- Information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if not apparent from the context;
- Information on legal and contractual warranties and how they apply; digital content functionalities and, where applicable, interoperability;
- The possibility of resorting to conventional mediation in the event of a dispute ;
- Information on termination and other important contractual conditions.
The fact that a natural person (or legal entity) places an order on the www.leroussillonnais.com website implies full acceptance of these General Terms and Conditions of Sale, which is expressly recognized by the Customer, who notably waives the right to invoke any contradictory document, which would be unenforceable against the Service Provider.